Refund policy

14-day Return Guarantee

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Is There a Restocking Fee?

Yes, for certain made-to-order items such as vinyl graphics, tire covers, and seat covers, we implement a 25% restocking fee on returns of non-defective items.

This fee helps cover the cost of materials, production time, and shipping when creating these custom products. Since these items are tailored to individual specifications, they cannot be resold, so the restocking fee is necessary.

Who Will Pay The Return Shipping Cost? 

• We will be liable for this return shipping cost for defective products or for sending the wrong products.
• For customer remorse, purchase the wrong product, or the customer doesn't want the items: The customer will pay the actual cost of return shipping.

Return System:

We receive all returned products By Mail.

How Do I Return Items?

To start a return, you can contact us at support@nearkii.com. We’ll send you a return shipping label if your return is accepted.  After receiving our shipping label, please do exactly the following instructions:

1. Pack all the returned items, along with a print-off of your confirmation of purchase email.
2. Go to the local post office or another courier to ship the package to the address mentioned in the email: CDD Graffix LLC, 2734 Beaver Run Blvd, Ste B111, Surfside Beach, SC 29575.
3. Please provide us the tracking number from the post office or couriers
   You will receive an email as soon as we receive your items. We will also send you another email to notify you if we approve or reject a refund in your case. If approved, you’ll be automatically refunded using your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund.

Note: Items sent back to us without first requesting a return will not be accepted

When can I Request A Replacement Item?
Each product has to be scrutinized before delivered. But mistakes are inevitable, and to make sure that all customers are satisfied, we offer replacement items for any of the following reasons:

• The product itself is flawed.
• The quality of the printing is poor.
• The final product is materially different than the design presented on our website.
• The following information about the product is not the same as the order: type, size, color, and printing content.

EXCHANGES (if applicable)
We only replace items if they are defective or damaged or if it is our fault in production and shipping. If you need to exchange it for the same item, email us at info@cddgraffix.com.

Our customer service team will review your claim. We will provide you with a return address if your claim is approved.

Which Evidence Should I Submit For Replacement?
Submitting all evidence to clarify shipping/product errors is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.

Wrong product shipped
Please send some pictures as proof, which include:

• Picture of the wrong items you received.
• Picture of the shipping label.

Size issue
Please send the picture as proof:

• Picture of the shipping label.
• Photo measures the size of the product with a ruler.
• Picture of the product you received.

Broken/ Damaged items:
Please send some pictures as proof, which includes:

• Picture of the broken item.
• Picture of the shipping label.
  
  

REFUND POLICY:
If you are dissatisfied with your purchase for any reason, we will gladly refund your money under the following conditions:

1. You must present the product to us within 14 days of delivery.
2. You must provide us with satisfactory proof of purchase (such as the invoice or register receipt).
3. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

NOT apply to:

• Gift cards or vouchers;
• Made-to-order, personalized or monogrammed items;
• Items that have an accompanying tag that states ‘no change of mind’;
• Repaired or replacement items provided under our policy;

We reserve the right to reject returns not meeting the above requirements.

To start a return, you can contact us at info@cddgraffix.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

European Union 14-day cooling off period.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

NOTE:
We will refund you the amount you paid, excluding the original delivery charges. Refunds will be processed the way you made your original purchase. You are responsible for the cost and the risk of returning the goods to us. We recommend that items be returned to us via courier or registered post to ensure they are protected and insured during transit. If the returned Product does not meet the requirements of this policy, you will be responsible for the cost of returning your goods to the postal address you nominate.

Consumer Guarantees
Suppose you believe a product purchased from us is damaged, faulty, or unsafe, is not of acceptable quality, is not fit for the specified purpose, or does not match the description given to the product. In that case, you may return it to us within a reasonable period after purchase. In the unlikely event that your item arrives damaged or faulty, you must also notify us as soon as possible.

If a Product has a minor defect, we may provide a repair within a reasonable time. If we cannot repair the product within a reasonable time, you can choose a replacement or refund. If the product is assessed as having a major failure, you may return the product and receive a refund or an identical replacement. Otherwise, you may keep the product and request compensation equal to the drop in the product's value owing to the problem.

NOTE:
Products that are damaged as a result of normal wear and tear, misuse, failure to take reasonable care, or failure to use following the manufacturer’s instructions are not considered to be faulty.

If a Product is replaced, your replacement Product becomes your property, and the returned Product becomes our property. When a refund is given, the returned Product becomes our property.

If you are returning a faulty Product, please contact our Customer Service Team and provide your order number and a complete detailed description of the problem.

Address: CDD Graffix LLC, 2734 Beaver Run Blvd, Ste B111, Surfside Beach, SC 29575
Questions?
Email: info@cddgraffix.com.